How to deal with difficult discussions or conversations?

At some point in life everyone faces difficult discussions that are unavoidable and need to be dealt with. Difficult discussion or conversations are surely not a cake-walk but focusing on some essentials should pave the road to some extent and make the ride less bumpy. So, how would you respond in such situations? What are the best ideas that come to your mind to make them smooth and easy for both the parties involved?

To read the complete article, please click on http://blog.commlabindia.com/elearning/handling-difficult-discussion.

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